The magazine of the Melbourne PC User Group

Computer Troubleshooter - for the bookshelf
Major Keary
 

From the Australian Consumers' Association, the second edition of The Computer Choice Computer Troubleshooter is a book that should be read before a computer is purchased. Parents who may not have much
hands-on experience with personal computers stand to save far more than the cover price by reading Choice's Computer Troubleshooter before being persuaded into buying some you-beaut system that's great for
expensive games, but over-powered for its intended purpose. Anyone who is asked for advice by friends or family about buying a first computer should refer them to this visually attractive book; they will need it later, anyway.

Troubleshooter covers Windows 95/98/ME/XP and is particularly suitable for novice users who would like to develop hands-on problem solving skills at both the hardware and software levels. The full-colour illustrations are a great help in understanding internal components and how to make simple hardware upgrades.

The coverage is quite comprehensive for a book of its size, and, from my experience, the problems addressed are those most often encountered by novice users. Anyone still using Win95/98 needs a resource of this kind because vendor support is no longer provided. WinXP users may have access to support, but useful answers are likely to be found more readily in a resource such as the Choice Troubleshooting guide.

The introductory part, which provides a tour of the desktop computer, contains excellent explanations -supported by great illustrations - of what does what, what it looks like, and where it is. There is also sound advice that, if followed, will be good insurance for when (not if) something goes wrong.

Excellent step-by-step instruction show how to upgrade/replace graphics and sound cards, CD/DVD drives, and memory; these are the most common upgrades and don't need the (costly) services of a technician. The illustrations take the user through opening the case to identifying components, and adding to or replacing them.

There is a very good thumb index that helps the reader find information quickly. The book is divided into sections: introduction to the computer; housekeeping and quick fixes (includes an explanation of the file system, backing up files, and moving information between applications); customising your computer (setting it up to look the way you want, to do the things you want); basic troubleshooting; advanced troubleshooting; and communications and the Internet. A useful glossary helps demystify computer jargon, a list of file types is invaluable, and a comprehensive index adds to the ease of finding what you want.

A remarkably well presented guide for novice users. The typographic design is of a high order, and the visual style imparts information with a minimum of text. Highly recommended.

The Computer Choice Computer Troubleshooter 2/e,
adapted by Zara Baxter
published by Choice Books,
163 pp.,
RRP $39.60 incl. GST

Reprinted from the April 2005 issue of PC Update, the magazine of Melbourne PC User Group, Australia

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